Bicycle rental is now available at our bike garage in Hanoi, Vietnam. We have Trek and Giant bicycles are suitable for countryside and road cycling holidays.
Confirmation
When we receive a completed bicycle rental reservation form, we will confirm your reservation request by return email with a detailed cost quote. It is the renter’s responsibility to inform us of any errors or omissions on the confirmation form upon receipt.
Deposit
We require a deposit to reserve a bike. Directions for paying the deposit will be included with the confirmation. A deposit of 20% is required in order to secure your multi-day bicycle rental booking (full payment required for one-day bike rental).
In the event that a booking is made 30 days or fewer days prior to the start of the rental period, the full amount is due at the time of booking. If we do not receive a deposit within that time, the bicycle rental will be assumed to have been cancelled.
Final payment
The balance due is payable ten days before the start of rental period or ultimately when the bike is picked-up at our garage or on delivery. We will require payment of the balance owing for the rental including the delivery and pick-up fees in cash.
Cancellation/Refunds
Deposits are refundable provided that notice of cancellation is received 15 days prior to the start of the rental period. There is no refund of deposits for bookings made less than 15 days prior to the start of the rental period.
Delivery
If you have requested delivery of your bike(s) we will require detailed information such as hotel name, street address, and phone number. This information should be supplied at least one week prior to delivery.
To minimize the possibility of problems with the delivery and to ensure your bike (s) is delivered where and when you expect it, we strongly recommend that you phone us one or two days before the delivery date to finalize and confirm the delivery time and location.
If you will not be present when the bike is delivered and you have not made arrangements for its safe storage pending your arrival, we will return the bike to the depot and a second delivery charge will be levied.
Insurance/Liability
Renters are responsible for any damage to the bikes (excluding minor nicks or scratches). Renters are liable for the full replacement cost should the bike be lost or stolen.
In the unfortunate event of a stolen bicycle, it is your responsibility to report this to the police. Please provide a copy of the declaration given at the police station to us.
Locking the bicycle
Locks are available upon request and we highly recommend their use. Never leave the bicycle unattended, unless properly locked.
Repairs or problems during your rental
We provide bikes that are in good working order. If you should have a problem, please contact us and describe the problem and, in the case that we cannot send one of our mechanics to repair or replace the bike (with extra charge), we will assist you in finding a shop so that they can repair the bike for you (with extra charge).