You may return new, unopened items within 30 days of delivery for a full refund. If the need for a return is the result of our error (you received an incorrect or damaged item) we can assist in sending a prepaid return label to cover the cost of freight. Please notify us of this immediately when contacting the Customer Care Team and supply supporting photos.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This period includes the transit time for us to receive your order from the shipper (5-10 business days), the time it takes to process your return (all returns are subject to inspection upon receipt) once we receive it (3-5 business days), and the time it takes for your bank to process our refund request (5-10 business days).
If you need to return an item, Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation.
If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
What can be refunded
- The security deposit for bike rental is refunded after the bike is returned at our garage.
- Our group tours and scheduled departure tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
- Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
- Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What can NOT be refunded
- All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
- No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
- Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
- Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Contact us at info at vietnamcycling.com for questions related to refunds and returns.